Mailbox
Connect your own e-mail account and see the mail history per lead.
How do I connect my mailbox?
Settings → Connections → Mailbox → "Connect mailbox", via IMAP/SMTP with presets for World4You, A1, GMX, WEB.DE, IONOS, Gmail, Outlook and more. Every team member connects their own account. Credentials are stored encrypted in the EU.
Does livelisted assign my mails to leads?
Yes. Mails from a known lead address appear in the lead under "E-mails", incoming and outgoing. Unknown senders do not become leads automatically; that is your call.
Does livelisted answer mails automatically?
No. livelisted reads along and proposes, but sends nothing without your release. You write replies from the lead through your own mailbox.
Does this work with WhatsApp too?
Yes, through your phone: the WhatsApp button in the lead opens the chat with the lead's number and a prepared text, and follow-up proposals can be sent "Via WhatsApp" from the approvals. Every click is logged on the lead as a contact. Reading along automatically via the WhatsApp Business Cloud API is in the works.