Cancellation and refunds

1. Free trial instead of a return right

Every new customer can try livelisted free for 14 days without payment details. The trial exists so the software can be evaluated fully before buying. A plan is only chosen and paid for when the customer decides to.

2. Cancellation

Monthly plans can be cancelled at any time with effect from the end of the current billing month, annual plans from the end of the contract year. Cancel in your account under “Plan” or by e-mail to hello@livelisted.app. The full feature set remains available until the end of the paid period; afterwards the account becomes read-only and the public price-list link stays available in a frozen state for a further 30 days.

3. Refunds

Billing periods that have already started are not refunded pro rata. For annual plans we refund the full amount on request if the cancellation is made within 14 days of the first payment and the software was not used productively beyond the trial in that time.

Duplicate charges, charges after an effective cancellation and payments caused by a technical error on our side are always refunded in full.

When downgrading, the difference is credited to the next invoice; when upgrading, the difference is charged pro rata.

4. Processing through Paddle

Payments are processed by our payment provider Paddle.com Market Ltd., which acts as merchant of record and issues the invoice. Refunds are returned by Paddle to the original payment method and usually appear within 5 to 10 business days. For refund requests contact hello@livelisted.app or Paddle directly at paddle.net.

5. Contact

BUILDING BRANDS GmbH, Marktgraben 17, 6020 Innsbruck, Austria. E-mail: hello@livelisted.app.